Financial Services · Lending

Rate Lock Expiry Management

Track rate lock expiration dates and coordinate extensions or relocks before a borrower loses their rate.

Apps this needs

Core / Policy System Lending, policy or subscription system for renewals & balances. Connect during setup
SIP Trunk Route inbound & outbound calls through your phone system. Connect during setup

How it works

  1. Tracks each active rate lock's expiration date against the loan's expected closing timeline, via the LOS.
  2. Alerts the loan officer and borrower well ahead of expiry if closing is trending later than the lock period.
  3. Coordinates the extension or relock decision with the loan officer — never a rate decision made by the agent.
  4. Confirms updated lock terms to the borrower, written to the LOS.

Data sources

LOS rate lock data Closing timeline/milestone tracking

What it targets

  • Rate locks tracked with proactive expiry alerts Target 100%
  • Loans that lost a rate due to an untracked expiry Target 0