Healthcare · Care Coordination

Specialist-to-PCP Care Loop Closure

Make sure the referring primary care provider actually receives the specialist's visit summary.

Apps this needs

EHR / Practice System Read availability and write appointments back to your clinic system. Connect during setup
Inbound Email Let the agent read and answer email enquiries. Connect during setup

How it works

  1. Agent tracks every specialist referral through to visit completion via the EHR referral module.
  2. Checks the interoperability/HIE transmission log to confirm the visit summary reached the referring PCP.
  3. Flags any referral where the loop hasn't closed within the expected window for administrative follow-up.
  4. Logs closure for care coordination quality reporting.

Data sources

EHR referral tracking Interoperability/HIE transmission status

What it targets

  • Referral loops closed within 10 business days Target 90%
  • Referrals with no summary sent back to PCP Target -5%