Healthcare · Billing

No-Insurance/Self-Pay Rate Transparency

Give self-pay patients clear, upfront pricing.

Apps this needs

EHR / Practice System Read availability and write appointments back to your clinic system. Connect during setup
SIP Trunk Route inbound & outbound calls through your phone system. Connect during setup

How it works

  1. Agent identifies self-pay status at scheduling and pulls the relevant rate from the billing system.
  2. Explains payment timing expectations — due at time of service, available payment plan.
  3. Books the appointment with cost expectations already set.
  4. Flags anything outside standard self-pay pricing to the billing office for a custom quote.

Data sources

Self-pay fee schedule Billing policy

What it targets

  • Self-pay patients given pricing before the visit Target 95%
  • Self-pay complaints at check-out Target -40%