Hospitality · Revenue

Minibar & Amenity Replenishment Request

Let guests request minibar/amenity replenishment without waiting for the next scheduled pass.

Apps this needs

WhatsApp Business Send confirmations and let customers reply on WhatsApp. Connect during setup
Housekeeping / Task System Create and track tasks for housekeeping, maintenance and F&B. Connect during setup

How it works

  1. Agent receives the replenishment request with room number and items.
  2. Confirms the item is a stocked SKU before creating the task.
  3. Creates a task for housekeeping with priority based on stock — urgent for items like baby formula or water.
  4. Confirms an estimated time back to the guest.
  5. Logs consumption patterns to forecast restocking property-wide.

Data sources

Housekeeping task queue Minibar inventory data

What it targets

  • Replenishment requests fulfilled within 30 minutes Target 85%