Hospitality · Loyalty

Referral Program for Loyalty Members

Turn loyal guests into an acquisition channel with a structured referral mechanic.

Apps this needs

WhatsApp Business Send confirmations and let customers reply on WhatsApp. Connect during setup
Loyalty Platform Track tiers, points and referrals for enrolled members. Connect during setup

How it works

  1. Agent introduces the referral program at a natural moment — after a positive review, a milestone stay.
  2. Sends a shareable referral link/code with clear rewards for both parties.
  3. Notifies the referring member when their referral books and stays.
  4. Applies the reward automatically post-stay.

Data sources

Loyalty program rules Referral link tracking

What it targets

  • Active members who've used their referral link Target 15%