Hospitality · Loyalty

Post-Stay Photo/UGC Request

Build a library of authentic guest content for marketing without a paid shoot.

Apps this needs

WhatsApp Business Send confirmations and let customers reply on WhatsApp. Connect during setup
Inbound Email Let the agent read and answer email enquiries. Connect during setup
Loyalty Platform Track tiers, points and referrals for enrolled members. Connect during setup

How it works

  1. Agent sends a light-touch request 2-3 days post-stay asking for a favourite photo.
  2. Offers a small incentive, applied via the loyalty platform, for guests who opt in and grant usage rights.
  3. Routes submissions to the marketing content library with consent recorded.
  4. Thanks guests whose content is actually used publicly.

Data sources

PMS stay/contact data Content usage consent tracking

What it targets

  • Guests submitting usable content Target 8%
  • Consent properly recorded for all used content Target 100%