Real Estate · Lettings

Pet / Additional Occupant Policy Compliance

Manage pet registration and occupant addition requests against lease policy.

Apps this needs

Property Management Software AppFolio, Yardi, Buildium — leases, maintenance and rent ledger for the managed portfolio. Connect during setup
Inbound Email Let the agent read and answer email enquiries. Connect during setup

How it works

  1. Receives the request and checks it against lease terms, building policy and any required fees/deposits, all stored in the property management software.
  2. Collects required documentation (vet records, breed restrictions, background check) per policy.
  3. Confirms approval and updates the lease record, or explains clearly why it doesn't qualify.
  4. Escalates any policy exception request to the property manager.

Data sources

Lease terms/building pet-occupant policy Documentation requirements

What it targets

  • Requests processed within 5 business days Target 90%
  • Policy compliance accuracy Target 98%