Real Estate · Lettings

Rental Application Completion Follow-up

Get started applications completed instead of losing a qualified prospect.

Apps this needs

SMS Gateway Fallback text messages for reminders and links. Connect during setup
WhatsApp Business Send confirmations and let customers reply on WhatsApp. Connect during setup

How it works

  1. Detects a started-but-incomplete rental application after a set period, via the application platform's status field.
  2. Sends a reminder identifying exactly what's missing (income verification, references, ID).
  3. Offers to complete it over the phone if the prospect is struggling with the online form.
  4. Notifies the leasing team once the application is complete and ready for screening.

Data sources

Application platform completion status Required document checklist

What it targets

  • Started applications completed Target 65%
  • Application completion time Target 48h