Tourism · Groups

Group Cancellation/Reduction Impact Assessment

Handle partial group cancellations by recalculating pricing and logistics accurately.

Apps this needs

Booking / PMS Property, listing or reservation system for availability & bookings. Connect during setup
Inbound Email Let the agent read and answer email enquiries. Connect during setup

How it works

  1. Agent recalculates per-person pricing and minimum-numbers clauses when a group's size changes.
  2. Notifies the organizer of any price adjustment or supplier requirement.
  3. Adjusts logistics bookings — rooms, vehicle size, activity group size — to match the new headcount.
  4. Confirms updated pricing and logistics to all remaining stakeholders.

Data sources

Group rate/minimum-numbers rules Updated roster

What it targets

  • Group size changes processed within 24 hours Target 90%
  • Pricing/logistics errors after a group size change Target -2%