Hospitality · Events

Group Attrition Deadline Reminder

Protect revenue by making sure group organizers know their attrition deadline before penalties kick in.

Apps this needs

Inbound Email Let the agent read and answer email enquiries. Connect during setup
Booking / PMS Property, listing or reservation system for availability & bookings. Connect during setup
CRM Salesforce, HubSpot or your local CRM for leads & contacts. Connect during setup

How it works

  1. Agent tracks each group's current pickup against the contracted attrition threshold.
  2. Sends a clear update as the deadline approaches, including any applicable penalty.
  3. Offers a rate/date flexibility conversation if the group is materially under-pickup.
  4. Confirms the final attrition outcome and any billing adjustment.

Data sources

PMS group pickup data Contract attrition terms

What it targets

  • Groups notified of attrition status before deadline Target 100%
  • Attrition-related disputes post-event Target -50%