Healthcare · Care Coordination

Medication Adherence Check (Non-Clinical)

Ask whether prescribed medication is being taken as directed and flag adherence issues.

Apps this needs

EHR / Practice System Read availability and write appointments back to your clinic system. Connect during setup
SMS Gateway Fallback text messages for reminders and links. Connect during setup

How it works

  1. Agent asks a simple, structured adherence question at a care-team-set cadence, pulling the current medication list.
  2. Escalates any question about dosage, side effects or changes immediately to the pharmacy or care team.
  3. Logs adherence responses to the patient record.
  4. A pattern of reported non-adherence triggers a care team follow-up call.

Data sources

EHR medication list Care team escalation contact

What it targets

  • Adherence checks completed on cadence Target 80%
  • Reported non-adherence escalated within 24h Target 100%