Healthcare · Patient Engagement

Postpartum/Maternal Care Check-in Sequence

Run a structured postpartum check-in sequence per the practice's protocol.

Apps this needs

EHR / Practice System Read availability and write appointments back to your clinic system. Connect during setup
SIP Trunk Route inbound & outbound calls through your phone system. Connect during setup
SMS Gateway Fallback text messages for reminders and links. Connect during setup

How it works

  1. Agent runs scheduled check-ins at the intervals defined by the postpartum protocol.
  2. Asks structured, non-clinical questions the care team set — validated mood screening, feeding status, follow-up confirmation.
  3. Escalates any red-flag response immediately per protocol — never giving clinical guidance.
  4. Books the required postpartum visit if not yet scheduled, written to the schedule.

Data sources

EHR postpartum care protocol Delivery date/visit schedule

What it targets

  • Postpartum check-ins completed per protocol Target 85%
  • Postpartum visit completion rate Target +18%