Automotive · Sales

CPO Inventory Match Alert

Notify warm leads the moment a Certified Pre-Owned vehicle matching their saved search arrives.

Apps this needs

DMS Keyloop, CDK or DMS export for customers & appointments. Connect during setup
WhatsApp Business Send confirmations and let customers reply on WhatsApp. Connect during setup
Inbound Email Let the agent read and answer email enquiries. Connect during setup

How it works

  1. Agent watches the DMS feed for new CPO intake events and checks the CRM's saved-search table for a match.
  2. On a match, sends a WhatsApp/email alert with photos, the inspection report and a reserve-with-deposit link.
  3. If unanswered after 24 hours, places a follow-up call — timed before the unit lists publicly, giving the matched shopper first access.
  4. If reserved, writes the reservation to the DMS and hands off to sales; otherwise the saved search stays active.

Data sources

CPO inventory feed Saved-search preferences CRM lead score

What it targets

  • Match-to-response rate Target 45%
  • Match alerts converting to a reservation Target 20%