Healthcare · Patient Engagement

Caregiver/Family Member Communication Coordination

Coordinate communication with an authorized caregiver or family member.

Apps this needs

EHR / Practice System Read availability and write appointments back to your clinic system. Connect during setup
SIP Trunk Route inbound & outbound calls through your phone system. Connect during setup

How it works

  1. Agent checks for an authorized caregiver/family contact and their designated communication scope.
  2. Includes the authorized contact in reminders, scheduling and non-clinical logistics per their scope.
  3. Verifies authorization before any exchange — clinical information beyond what's authorized is never shared.
  4. Flags any expired or unclear authorization for the practice to re-verify.

Data sources

EHR authorized contact/consent records

What it targets

  • Authorized caregivers included per patient consent Target 100%
  • Consent-scope violations Target 0