Financial Services · Collections

Dormant Account Reactivation

Reactivate dormant deposit/investment accounts, which often carry escheatment risk.

Apps this needs

Core / Policy System Lending, policy or subscription system for renewals & balances. Connect during setup
Inbound Email Let the agent read and answer email enquiries. Connect during setup

How it works

  1. Identifies accounts approaching a dormancy threshold defined by the institution and applicable state escheatment rules, via the core banking system.
  2. Sends a simple reactivation request before the account is escheated.
  3. Processes reactivation once confirmed, written to the core banking system.
  4. Escalates unresponsive high-value accounts to a relationship manager before the escheatment deadline.

Data sources

Core banking dormancy status State escheatment rules

What it targets

  • Dormant accounts contacted before escheatment deadline Target 100%
  • Reactivation rate Target 25%