Healthcare · Patient Engagement

Care Gap Closure Campaign

Identify and close specific evidence-based care gaps at a population level.

Apps this needs

EHR / Practice System Read availability and write appointments back to your clinic system. Connect during setup
SIP Trunk Route inbound & outbound calls through your phone system. Connect during setup
SMS Gateway Fallback text messages for reminders and links. Connect during setup

How it works

  1. Agent pulls a list of patients with an identified, provider-approved care gap from the population health module.
  2. Reaches out with the specific gap named and books the needed test/visit directly.
  3. Tracks closure rate by gap type for quality reporting — HEDIS measures.
  4. Excludes patients who've already declined the same outreach recently, per the CRM.

Data sources

EHR population health/quality measure data Care gap definitions

What it targets

  • Identified care gaps contacted Target 100%
  • Care gap closure rate Target 35%