Hospitality · Guest Care

Multilingual Concierge & Local Recommendations

Give every guest local recommendations and bookings without a human concierge always available.

Apps this needs

SIP Trunk Route inbound & outbound calls through your phone system. Connect during setup
WhatsApp Business Send confirmations and let customers reply on WhatsApp. Connect during setup
Booking / PMS Property, listing or reservation system for availability & bookings. Connect during setup

How it works

  1. Agent answers concierge questions grounded in the curated local partner list.
  2. Makes reservations directly with partner restaurants/activities where integrated.
  3. Writes confirmed bookings to the guest's PMS profile, so front desk sees what's been arranged.
  4. Sends confirmation details and directions to the guest.
  5. Tracks which recommendations convert, feeding a monthly report to the concierge team.

Data sources

Curated local partner directory Partner booking APIs

What it targets

  • Concierge questions answered without human involvement Target 75%
  • Partner bookings made through the agent Target 200/mo