Tourism · Bookings

Affiliate/Agent Partner Enquiry Routing

Handle enquiries that arrive through travel agent or affiliate partners with the correct commission and white-label handling.

Apps this needs

CRM Salesforce, HubSpot or your local CRM for leads & contacts. Connect during setup
Inbound Email Let the agent read and answer email enquiries. Connect during setup
SIP Trunk Route inbound & outbound calls through your phone system. Connect during setup

How it works

  1. Agent identifies the enquiry source and looks up the correct commission and branding rules in the partner CRM.
  2. Communication follows the appropriate white-label branding if required by the partnership agreement.
  3. Partner updates are sent per their agreement, tracked via a CC/notify flag in the CRM.
  4. Commission-eligible bookings are logged with the correct attribution for payout reconciliation.

Data sources

Partner/affiliate agreement terms Commission structure

What it targets

  • Partner-sourced enquiries correctly attributed Target 98%
  • Commission reconciliation errors Target -1%