Most software makes you learn where everything lives. Which screen creates an agent, which tab connects WhatsApp, where the campaign builder hides, how to find yesterday's numbers. The Mihu Assistant throws that map away. You open your dashboard, type what you want, and it happens.
"Create a service-desk agent for my dealership." "Connect our WhatsApp number." "Call everyone overdue for a service tomorrow at 10." "Show me today's calls." The Assistant understands the request, does the work across the platform, and tells you it's done — no menus, no setup project, no waiting on someone technical.
What the Mihu Assistant is
The Mihu Assistant is the AI copilot built directly into your dashboard. Think of it as a teammate who knows the entire platform inside out and is always on shift. Instead of clicking through settings, you describe the outcome you want in plain language and the Assistant carries it out — building agents, wiring up channels, launching campaigns, pulling reports, and everything in between.
It greets you with the same simple promise every time: just tell me what you need — I'll handle the rest. Below the chat box are quick-action cards for the most common jobs, and a history panel so you can pick up where you left off. It's the front door to Mihu, and it speaks your language — literally, across the languages your business works in.
Everything you can ask it
The Assistant reaches across the whole platform. Here's the range of what a single sentence can set in motion.
Create & configure agents
Spin up a new AI agent for any role, set its language and behavior, and refine it later — all by describing it.
Connect your channels
Add WhatsApp Business, Facebook Messenger, Instagram DM, and SMS so your agents answer everywhere customers reach out.
Launch campaigns
Start an outbound voice campaign, schedule a call or message for an exact time, or build an automation flow.
Feed it knowledge & contacts
Upload a knowledge base for an agent to answer from, set up approved WhatsApp templates, and import contact lists.
Pull reports on demand
Ask for today's call summary, daily performance, or a deeper read on how your voice agents are doing.
Set up bookings & memory
Turn on appointment booking through an agent, and train an agent's memory so it gets sharper over time.
Build automations, flows & integrations
The Assistant doesn't stop at one action at a time. Describe a rule and it builds a flow that runs on its own — multi-step, conditional, and wired into the tools you already use. You set it up the same way as everything else: by saying what you want to happen.
A contact doesn't answer after 2 call attempts
Automatically send them an SMS with a link to rebook
A customer raises a complaint on a call
Open a ticket in Salesforce and notify the team
A call ends with negative sentiment
Escalate to a human and flag the contact as at-risk
An appointment is booked
Send a WhatsApp confirmation now and a reminder the day before
A new lead comes in from any channel
Qualify it, score it, and sync to your CRM instantly
Each of these is just a sentence to the Assistant — "if someone doesn't pick up after two tries, text them," "open a Salesforce ticket whenever there's a complaint." It builds the flow, and from then on it runs without you.
Wired into the tools you already use
Automations are only as useful as what they can reach. Because Mihu connects to your stack, a flow can act inside the systems your team already lives in — creating a ticket, updating a record, dropping a message, booking a slot.
No flow-builder to learn
You don't drag nodes around a canvas unless you want to. You describe the rule in plain language and the Assistant assembles the automation — triggers, conditions, retries, and the action in your other tools — for you.
See it in action
A few real requests and what the Assistant does with them.
One-tap quick actions
Not in the mood to type? The Assistant keeps the most common jobs one tap away, so routine work is instant.
Assistant vs. MCP server: inside or outside
Mihu gives you conversational control in two places, and they complement each other. The Assistant lives inside the dashboard; the MCP server lets external assistants like Claude or ChatGPT control Mihu from outside. Same idea — describe what you want — different surface.
Mihu Assistant — inside the app
- Built into your dashboard, nothing to connect
- Quick-action cards for one-tap jobs
- Perfect when you're already working in Mihu
- Ready for everyone on your team
MCP server — from outside
- Connect Mihu to Claude or ChatGPT
- Run the contact center from where you already chat
- Great for folding Mihu into wider workflows
- Same tools, your assistant of choice
Why it changes the work
- No learning curve. The skill required to operate Mihu drops to "can describe what you want." New team members are productive on day one.
- No bottleneck. The person who knows what needs to happen makes it happen — no ticket to the one admin who knows the menus.
- Faster everything. Building an agent, connecting a channel, or launching a campaign goes from a multi-step task to a sentence.
- One place for the whole platform. Agents, channels, campaigns, contacts, reports — all reachable from the same chat box, with your history a click away.
The whole platform, in a sentence
The Mihu Assistant takes everything Mihu can do and puts it behind one prompt. You stop managing software and start simply asking for outcomes.
Frequently asked questions
What is the Mihu Assistant?
The AI copilot built into the Mihu dashboard. Tell it what you need in plain language and it does it — creating agents, connecting channels, uploading knowledge, importing contacts, launching campaigns, configuring appointments, and pulling reports.
What can I ask it to do?
Create and configure agents; connect WhatsApp, Messenger, Instagram DM and SMS; set up WhatsApp templates; upload a knowledge base; import and manage contacts; schedule calls and tasks; launch voice campaigns; build automation flows; configure appointment booking; train agent memory; and pull call reports and voice performance — all from one chat box.
Do I need technical skills?
No. Anyone on your team can run the platform by describing what they want in everyday language. There are no menus to master and no code to write.
Can it set up automations and connect to my other tools?
Yes. Describe a rule — "if a contact doesn't answer after two calls, send an SMS" or "open a Salesforce ticket whenever there's a complaint" — and the Assistant builds the flow. Because Mihu connects to tools like Salesforce, HubSpot, Walcu, Google Calendar, Slack, WhatsApp, SMS, and automation platforms like n8n, Zapier and Make, the flow can act inside the systems you already use.
Is it the same as the Mihu MCP server?
They do similar things from different places. The Assistant is built into the dashboard, so you control Mihu from inside the app. The MCP server lets external assistants like Claude or ChatGPT control Mihu from outside. Same conversational control, your choice of surface.
Where do I find it?
In your Mihu dashboard. Open the app and start typing in the Assistant's chat box, or tap a quick action to get going.
Stop clicking. Start asking.
Open your dashboard and tell the Mihu Assistant what you need — your first agent, channel, or campaign is a sentence away.
Try the Mihu Assistant Built into every account · €30 free credit to start · No setup project