E-commerce · Sales
Out-of-Stock Waitlist + Alternative
Capture demand for an out-of-stock item and offer a comparable in-stock alternative.
Apps this needs
Store Platform
Shopify, WooCommerce or your storefront for carts, orders & status.
Connect during setup
WhatsApp Business
Send confirmations and let customers reply on WhatsApp.
Connect during setup
Inbound Email
Let the agent read and answer email enquiries.
Connect during setup
How it works
- Detects interest in an out-of-stock SKU via a chat question or add-to-cart attempt, read from the platform's inventory feed.
- Offers a back-in-stock waitlist signup, written to the platform's waitlist module.
- Simultaneously suggests 2-3 comparable in-stock alternatives, matched via the platform's product similarity/merchandising rules.
- Completes the alternative purchase in-session if accepted, or confirms the waitlist signup if not.
- On restock, hands off to the standard back-in-stock alert to notify everyone signed up.
Data sources
Live inventory feed
Product similarity/merchandising rules
Waitlist module
What it targets
- Out-of-stock interest converted to an alternative purchase Target 22%
- Waitlist signups from stockout moments Target 45%