Tourism · Concierge

Missed Connection / Transport Disruption Rebooking

Rebook travelers quickly when a missed flight/train/ferry connection threatens to unravel the rest of the trip.

Apps this needs

Flight / Weather / Local Data Feed Live flight status, weather and local event data feeds. Connect during setup
Booking / PMS Property, listing or reservation system for availability & bookings. Connect during setup
SMS Gateway Fallback text messages for reminders and links. Connect during setup

How it works

  1. Agent is alerted when a traveler misses a scheduled connection and checks alternative transport options.
  2. Calculates the downstream itinerary impact — missed connecting activity or hotel check-in.
  3. Rebooks the best alternative directly via API and notifies all downstream suppliers of the adjusted arrival.
  4. Confirms the new arrangements to the traveler with clear next steps.

Data sources

Transport booking/availability data Downstream itinerary dependencies

What it targets

  • Disruptions rebooked within 2 hours of notification Target 85%
  • Downstream suppliers notified of the change Target 100%