Automotive · Parts

Special Order Arrival Notification

Notify customers the moment a special-order part arrives and coordinate installation.

Apps this needs

Parts / Inventory System Stock levels, backorder ETAs and pricing for parts and accessories. Connect during setup
DMS Keyloop, CDK or DMS export for customers & appointments. Connect during setup
SMS Gateway Fallback text messages for reminders and links. Connect during setup

How it works

  1. Agent monitors the parts system for special-order receiving events matching an open customer order.
  2. On arrival, notifies the customer immediately and offers to book an installation appointment.
  3. If accepted, the appointment is written directly to the DMS, with the part reserved against that RO.
  4. Unclaimed arrivals past a set period trigger a follow-up reminder.

Data sources

Parts system special order status DMS scheduling

What it targets

  • Customers notified within 4 hours of arrival Target 95%
  • Arrival-to-installation booking rate Target 60%