E-commerce · Fulfillment

Split Shipment Communication

Proactively explain when an order will arrive in multiple shipments.

Apps this needs

OMS / Fulfillment Order management and warehouse system for fulfillment, dispatch, carrier tracking & returns status. Connect during setup
Inbound Email Let the agent read and answer email enquiries. Connect during setup

How it works

  1. Detects when an order is being split across multiple shipments via the OMS's split logic.
  2. Sends a proactive explanation before the first shipment arrives.
  3. Provides separate tracking for each shipment, pulled from the carrier tracking API.
  4. Confirms completion once all shipments have been delivered, cross-checked against the OMS's delivery status.

Data sources

OMS split-shipment logic Carrier tracking feeds

What it targets

  • Split shipments with proactive explanation sent Target 95%
  • "Where's the rest of my order" tickets Target -60%