Hospitality · Loyalty

Corporate Account Renewal & RFP Retention

Retain corporate accounts at contract renewal instead of losing them to a competing property.

Apps this needs

SIP Trunk Route inbound & outbound calls through your phone system. Connect during setup
Inbound Email Let the agent read and answer email enquiries. Connect during setup
CRM Salesforce, HubSpot or your local CRM for leads & contacts. Connect during setup

How it works

  1. Agent tracks each corporate account's renewal date and booking volume trend.
  2. Prepares a renewal proposal ahead of a new RFP, highlighting service history and perks.
  3. Escalates to a call with the account manager for high-volume or declining accounts.
  4. Logs renewal outcome and rate for account performance reporting.

Data sources

Corporate account CRM Booking volume history Contract terms

What it targets

  • Accounts approached before their RFP cycle Target 90%
  • Corporate account renewal rate Target 75%