Tourism · Concierge

Lost Document/Passport Emergency Support

Get a traveler who's lost their passport or critical documents moving toward a resolution fast.

Apps this needs

SIP Trunk Route inbound & outbound calls through your phone system. Connect during setup
Ground Operator / Local Partner Network Local guides, drivers, embassies and on-the-ground partners by destination. Connect during setup
Booking / PMS Property, listing or reservation system for availability & bookings. Connect during setup

How it works

  1. Agent calmly gathers the details needed for an emergency travel document application.
  2. Provides the relevant embassy/consulate contact and replacement process from the destination directory.
  3. Coordinates with the ground operator for local assistance — police report, transport to the consulate.
  4. Adjusts the remaining itinerary as needed for replacement document processing time, written to the itinerary system.

Data sources

Embassy/consulate directory by destination Ground operator local support

What it targets

  • Emergency document guidance provided within 30 minutes of contact Target 95%