Automotive · Reception

After-Hours Emergency Routing

Route genuine after-hours emergencies (breakdown, urgent safety concern) to the right on-call resource.

Apps this needs

SIP Trunk Route inbound & outbound calls through your phone system. Connect during setup

How it works

  1. Agent answers after-hours calls and triages for genuine urgency versus something that can wait.
  2. Genuine emergencies are connected directly to the on-call advisor or roadside assistance partner.
  3. Non-urgent calls are booked for a next-business-day callback.
  4. Every after-hours contact is logged for the morning team's context.

Data sources

On-call roster Call log

What it targets

  • Genuine emergencies correctly routed Target 100%