Automotive · Parts

B2B Bodyshop/Garage Account Management

Manage recurring B2B parts accounts (bodyshops, independent garages) with account-specific pricing and priority service.

Apps this needs

Parts / Inventory System Stock levels, backorder ETAs and pricing for parts and accessories. Connect during setup
SIP Trunk Route inbound & outbound calls through your phone system. Connect during setup
Inbound Email Let the agent read and answer email enquiries. Connect during setup

How it works

  1. Agent identifies the account and applies the correct negotiated pricing tier automatically.
  2. Standard reorders are processed directly; anything needing a custom quote routes to the account manager.
  3. Order status and delivery ETAs are communicated proactively per the account's SLA.
  4. Account ordering volume is tracked for quarterly account review conversations.

Data sources

Parts system account pricing/order data

What it targets

  • Standard reorders processed without manual pricing lookup Target 90%