Automotive · Sales

Website Chat-to-Voice Handoff

Convert stalled website chat sessions into a live call before the shopper closes the tab.

Apps this needs

SIP Trunk Route inbound & outbound calls through your phone system. Connect during setup
WhatsApp Business Send confirmations and let customers reply on WhatsApp. Connect during setup
CRM Salesforce, HubSpot or your local CRM for leads & contacts. Connect during setup

How it works

  1. Agent monitors live chat sessions and detects a 45-second reply gap or an unanswered pricing question.
  2. Offers an instant callback in-chat; if accepted, triggers an outbound call within 30 seconds with the full chat transcript in context.
  3. Continues the conversation live — no re-asking what the shopper already typed — and books a test drive or transfers to the salesperson.
  4. If declined, falls back to WhatsApp/SMS with a recap, the vehicle link and a one-tap call-me button.
  5. Every outcome is written to the CRM lead record with the originating transcript attached.

Data sources

Website chat logs VDP browsing history CRM lead record

What it targets

  • Chat-to-call conversion Target 35%
  • Chat sessions ending in a booked appointment Target 18%