E-commerce · Sales

International Duties / Shipping Questions

Answer international shipping cost, duties and delivery-time questions clearly.

Apps this needs

Store Platform Shopify, WooCommerce or your storefront for carts, orders & status. Connect during setup
WhatsApp Business Send confirmations and let customers reply on WhatsApp. Connect during setup
Inbound Email Let the agent read and answer email enquiries. Connect during setup

How it works

  1. Detects an international shopper (by IP/address) asking about shipping cost, customs duties or delivery time.
  2. Gives a destination-specific answer, including whether duties are prepaid (DDP) or collected on delivery (DDU), from the shipping rules engine.
  3. Gives a realistic delivery timeframe for that destination via the carrier's estimate API, not a generic figure.
  4. Completes checkout in the same conversation if the shopper proceeds.

Data sources

International shipping/duties rules by destination Carrier delivery estimates

What it targets

  • International shipping questions answered accurately Target 95%
  • International cart abandonment at the shipping-cost step Target -20%