Financial Services · Insurance

First Notice of Loss (FNOL) Intake

Capture a claim's initial details accurately and completely at first report.

Apps this needs

Claims Management System FNOL intake, claim status, document requirements and settlement/valuation data. Connect during setup
SIP Trunk Route inbound & outbound calls through your phone system. Connect during setup

How it works

  1. Takes the claim report at any hour, following the insurer's structured FNOL script, via voice (Twilio, 3CX, RingCentral, or a carrier-direct SIP trunk).
  2. Assigns initial severity/priority per the claims triage rules stored in the claims system, routing urgent claims for immediate adjuster contact.
  3. Provides the claim number and next-steps information immediately, generated by the claims system upon intake.
  4. Never estimates coverage, liability or settlement value itself — that's always the adjuster's determination.

Data sources

Claims management intake fields Triage/severity rules

What it targets

  • FNOL captured completely on first contact Target 95%