Financial Services · Servicing

Hardship Program Application Support

Help customers experiencing financial hardship navigate the application process.

Apps this needs

Core / Policy System Lending, policy or subscription system for renewals & balances. Connect during setup
SIP Trunk Route inbound & outbound calls through your phone system. Connect during setup

How it works

  1. Explains available hardship programs per the servicer's published options, following required compliance disclosures, via voice (Twilio, 3CX, RingCentral, or a carrier-direct SIP trunk) or email.
  2. Collects required documentation for the application, written to the hardship module.
  3. Tracks application status and communicates decisions once rendered.
  4. Never determines eligibility or approves a program itself — always routes the decision through the proper review process.

Data sources

Servicing hardship program rules Documentation requirements

What it targets

  • Hardship applications completed within the target timeline Target 80%
  • Applications processed to a decision within the required regulatory window Target 95%