Financial Services · Servicing

Overdraft / NSF Notification & Resolution

Notify customers of an overdraft/NSF event immediately.

Apps this needs

Core / Policy System Lending, policy or subscription system for renewals & balances. Connect during setup
SMS Gateway Fallback text messages for reminders and links. Connect during setup

How it works

  1. Sends an immediate notification when an overdraft/NSF event occurs, triggered by the core banking system's event feed.
  2. Presents available resolution options per the institution's policy.
  3. Processes a same-day transfer if the customer has funds available elsewhere and authorizes it, written to the account.
  4. Flags repeat overdraft patterns for a proactive account review conversation.

Data sources

Core banking overdraft/NSF event data Linked account transfer capability

What it targets

  • Overdraft notifications sent within 1 hour Target 98%
  • Same-day resolution rate Target 40%