Hospitality · Reservations

Corporate / Negotiated Rate Booking Desk

Give corporate account travelers a fast, accurate booking path using their pre-negotiated rate.

Apps this needs

SIP Trunk Route inbound & outbound calls through your phone system. Connect during setup
Booking / PMS Property, listing or reservation system for availability & bookings. Connect during setup
Inbound Email Let the agent read and answer email enquiries. Connect during setup
CRM Salesforce, HubSpot or your local CRM for leads & contacts. Connect during setup

How it works

  1. Agent identifies the caller as tied to a corporate account by domain or code.
  2. Applies the correct negotiated rate and account billing rules.
  3. Books directly and sends a confirmation formatted for expense reporting.
  4. Flags unusually high volume from one account for a rate renegotiation review.
  5. Logs the interaction to the CRM for corporate account performance reporting.

Data sources

PMS corporate rate & account records Billing rules CRM account history

What it targets

  • Corporate bookings processed without manual rate lookup Target 90%
  • Corporate account booking errors Target -1%