Real Estate · Investor

Maintenance Authorization Threshold Approval

Get owner approval for maintenance expenses above their authorization threshold quickly.

Apps this needs

Property Management Software AppFolio, Yardi, Buildium — leases, maintenance and rent ledger for the managed portfolio. Connect during setup
SIP Trunk Route inbound & outbound calls through your phone system. Connect during setup
Inbound Email Let the agent read and answer email enquiries. Connect during setup

How it works

  1. Identifies a maintenance quote exceeding the owner's pre-set auto-approval threshold, checked against the property management software.
  2. Sends the quote with context (urgency, vendor, cost breakdown) to the owner for approval.
  3. Escalates time-sensitive repairs to a call rather than waiting on an email response, via voice (Twilio, 3CX, RingCentral, or a carrier-direct SIP trunk).
  4. Confirms approval and dispatches the vendor immediately, written to the system.

Data sources

Owner authorization threshold settings Maintenance quote data

What it targets

  • Above-threshold approvals obtained within 4 hours for urgent items Target 85%
  • Repairs delayed solely due to approval lag Target -60%