Real Estate · Lettings

Tenant Complaint & Dispute Mediation Intake

Capture and route tenant-to-tenant or noise/nuisance complaints consistently and fairly.

Apps this needs

Property Management Software AppFolio, Yardi, Buildium — leases, maintenance and rent ledger for the managed portfolio. Connect during setup
SIP Trunk Route inbound & outbound calls through your phone system. Connect during setup

How it works

  1. Takes the complaint with full details without taking sides, via voice (Twilio, 3CX, RingCentral, or a carrier-direct SIP trunk).
  2. Checks the property's policy for that complaint type in the property management software and applies the standard first-response step.
  3. Escalates repeated or serious complaints to the property manager for formal action.
  4. Follows up with the complainant on resolution status without disclosing confidential details about the other party.

Data sources

Property management complaint log Lease/community policy rules

What it targets

  • Complaints logged with full detail on first contact Target 100%
  • Repeat complaints escalated appropriately Target 100%