Automotive · Aftersales

Post-Delivery Accessory Upsell

Offer relevant accessories (mats, roof rack, tow package) shortly after delivery when the owner is settling into the vehicle.

Apps this needs

DMS Keyloop, CDK or DMS export for customers & appointments. Connect during setup
Parts / Inventory System Stock levels, backorder ETAs and pricing for parts and accessories. Connect during setup
WhatsApp Business Send confirmations and let customers reply on WhatsApp. Connect during setup
Inbound Email Let the agent read and answer email enquiries. Connect during setup

How it works

  1. Agent checks the delivered vehicle's configuration against the accessory catalog for commonly paired items.
  2. A personalized offer is sent 1-2 weeks post-delivery, timed to avoid overwhelming onboarding.
  3. If accepted, the order is placed through the parts system and an install appointment is booked in the DMS.
  4. Declined offers are logged to avoid repeat-pitching the same item.

Data sources

DMS vehicle configuration Parts/accessory catalog

What it targets

  • Post-delivery accessory attach rate Target 12%