E-commerce · Support

Perishable / Delicate Goods Care Instructions

Reduce complaints and waste for perishable or delicate products.

Apps this needs

OMS / Fulfillment Order management and warehouse system for fulfillment, dispatch, carrier tracking & returns status. Connect during setup
SMS Gateway Fallback text messages for reminders and links. Connect during setup

How it works

  1. Sends care/handling instructions immediately on delivery confirmation for products with known handling sensitivity, triggered by the OMS's delivery event.
  2. Answers follow-up questions about storage, shelf life or handling, grounded in the product's actual specifications.
  3. Offers a fast-track replacement if the customer reports early spoilage/damage despite correct handling, processed via the OMS.
  4. Flags recurring handling complaints for a packaging/shipping review.

Data sources

Product handling specifications Delivery confirmation data

What it targets

  • Care instructions sent on delivery for eligible SKUs Target 95%
  • Spoilage/damage complaints for those SKUs Target -30%