E-commerce · Support

Product Usage / How-To Support

Reduce returns caused by "didn't know how to use it."

Apps this needs

Store Platform Shopify, WooCommerce or your storefront for carts, orders & status. Connect during setup
WhatsApp Business Send confirmations and let customers reply on WhatsApp. Connect during setup

How it works

  1. Sends a usage tip or quick-start guide relevant to the specific product a few days after delivery, timed against the OMS's delivery-confirmation event.
  2. Answers follow-up usage questions grounded in the actual product manual/FAQ.
  3. Offers a video/visual guide link for anything hard to explain in text.
  4. Flags a pattern of confusion about a specific product to the product/content team.

Data sources

Product manual/FAQ knowledge base Delivery date

What it targets

  • Usage guidance sent post-delivery (of eligible SKUs) Target 80%
  • Return rate reduction for products with usage guidance sent Target -15%