E-commerce · Support

Warranty Registration & Claim Initiation

Get customers registered for product warranty and simplify claim initiation.

Apps this needs

Store Platform Shopify, WooCommerce or your storefront for carts, orders & status. Connect during setup
WhatsApp Business Send confirmations and let customers reply on WhatsApp. Connect during setup

How it works

  1. Prompts warranty registration shortly after delivery for eligible products, writing it to the warranty system.
  2. For claims, gathers issue description and proof (photo/video) per the warranty terms.
  3. Determines the resolution path (repair, replace, refund) per the warranty terms and initiates it via the system.
  4. Tracks the claim through to resolution and confirms completion.

Data sources

Warranty terms/registration system Claim documentation requirements

What it targets

  • Eligible products registered for warranty Target 50%
  • Warranty claims resolved within stated SLA Target 90%