Financial Services · Servicing

Dispute / Fraud Claim Intake

Take transaction dispute and fraud claims completely and accurately at first contact.

Apps this needs

Core / Policy System Lending, policy or subscription system for renewals & balances. Connect during setup
SIP Trunk Route inbound & outbound calls through your phone system. Connect during setup

How it works

  1. Gathers the required dispute details following the regulatory dispute intake requirements, via voice (Twilio, 3CX, RingCentral, or a carrier-direct SIP trunk).
  2. Issues provisional credit where required by regulation and timeline, written to the dispute system, and explains the investigation process.
  3. Never determines the dispute outcome itself — that's the fraud/dispute team's decision.
  4. Confirms the claim number and next steps clearly.

Data sources

Dispute management system intake requirements Regulatory timeline rules

What it targets

  • Disputes captured completely on first contact Target 95%
  • Claims filed within the required regulatory window Target 100%