Financial Services · Compliance

Know-Your-Customer (KYC) Periodic Refresh

Collect periodic KYC refresh information required for ongoing regulatory compliance.

Apps this needs

CRM Salesforce, HubSpot or your local CRM for leads & contacts. Connect during setup
Inbound Email Let the agent read and answer email enquiries. Connect during setup

How it works

  1. Identifies accounts due for periodic KYC refresh per the institution's risk-based review schedule, via the KYC platform.
  2. Requests updated information (employment status, source of funds confirmation, beneficial ownership updates for entities) using the required structured format.
  3. Escalates any material change or incomplete response to the compliance team for review.
  4. Confirms refresh completion and updates the compliance record, written to the KYC platform.

Data sources

KYC platform review schedule Risk-based refresh requirements

What it targets

  • Due accounts refreshed within the regulatory timeline Target 95%