Hospitality · Guest Care

Lost & Found Recovery Coordination

Turn a stressful lost-item situation into a fast, trackable recovery process.

Apps this needs

SIP Trunk Route inbound & outbound calls through your phone system. Connect during setup
WhatsApp Business Send confirmations and let customers reply on WhatsApp. Connect during setup
Housekeeping / Task System Create and track tasks for housekeeping, maintenance and F&B. Connect during setup

How it works

  1. Agent takes the report and checks it against the lost & found log.
  2. If found, confirms with the guest and arranges shipping or pickup.
  3. If not found, logs an open search request and notifies housekeeping.
  4. Follows up within 48 hours with a status update either way.

Data sources

Lost & found log Housekeeping room assignment history

What it targets

  • Lost & found enquiries with a response within 2 hours Target 90%
  • Items successfully returned to guest Target 60%