Hospitality · Guest Care

VIP / Repeat Guest Recognition & Amenity Setup

Automatically recognize top-tier and repeat guests and trigger their known preferences.

Apps this needs

Booking / PMS Property, listing or reservation system for availability & bookings. Connect during setup
Housekeeping / Task System Create and track tasks for housekeeping, maintenance and F&B. Connect during setup
CRM Salesforce, HubSpot or your local CRM for leads & contacts. Connect during setup

How it works

  1. Agent checks incoming reservations against guest history and preference profile.
  2. Triggers amenity setup as a pre-arrival task to housekeeping.
  3. Notifies the front desk manager of VIP arrivals for a personal greeting.
  4. Updates the preference profile with anything new learned during the stay.
  5. If setup isn't confirmed complete by arrival, escalates to the duty manager.

Data sources

PMS/CRM guest profile Loyalty tier data Preference history

What it targets

  • VIP arrivals with preferences pre-set Target 95%
  • VIP guest satisfaction score Target 4.8/5