Hospitality · Events

Wedding/Event Enquiry Triage & Site-Visit Booking

Respond fast to wedding/event enquiries and book a site visit before a competing venue does.

Apps this needs

SIP Trunk Route inbound & outbound calls through your phone system. Connect during setup
Inbound Email Let the agent read and answer email enquiries. Connect during setup
CRM Salesforce, HubSpot or your local CRM for leads & contacts. Connect during setup

How it works

  1. Agent captures event type, date flexibility, guest count and budget on first contact.
  2. Checks venue availability and proposes 2-3 alternatives if unavailable.
  3. Books a site visit with the events sales manager and sends an info pack.
  4. Logs the enquiry as a qualified lead with full details for the events team.

Data sources

Event CRM/venue calendar Event package/pricing catalog

What it targets

  • Enquiries responded to within 1 hour Target 95%
  • Enquiry-to-site-visit conversion Target 40%