Tourism · Bookings

Comparison Shopper Re-engagement

Re-engage shoppers who got a quote and went quiet to compare with other operators.

Apps this needs

CRM Salesforce, HubSpot or your local CRM for leads & contacts. Connect during setup
Booking / PMS Property, listing or reservation system for availability & bookings. Connect during setup
WhatsApp Business Send confirmations and let customers reply on WhatsApp. Connect during setup

How it works

  1. Agent tracks quotes with no response after 5-7 days via the CRM's quote-status field.
  2. Re-checks the booking system for genuine inventory pressure before deciding if an incentive is warranted.
  3. If pressure exists, sends a value-reinforcement follow-up highlighting inclusions competitors often exclude.
  4. Asks directly whether they've booked elsewhere; the response closes the loop in the CRM.

Data sources

Quote history Inventory/date availability CRM

What it targets

  • Quoted-but-silent leads re-engaged Target 40%
  • Re-engagement-to-booking conversion Target 15%