Tourism · Concierge

Local Guide/Driver No-Show Escalation

Resolve a no-show local guide or driver fast.

Apps this needs

Ground Operator / Local Partner Network Local guides, drivers, embassies and on-the-ground partners by destination. Connect during setup
SIP Trunk Route inbound & outbound calls through your phone system. Connect during setup

How it works

  1. Agent is alerted when a scheduled guide/driver doesn't arrive within a grace period.
  2. Contacts the local ground operator's dispatch system to locate the guide or dispatch a replacement.
  3. Keeps the traveler updated in real time.
  4. Logs the incident for supplier performance review, flagging repeat no-shows automatically.

Data sources

Ground operator contact/dispatch system Scheduled pickup times

What it targets

  • No-show incidents resolved within 30 minutes Target 90%
  • Repeat no-show incidents with the same supplier Target 2+