Automotive · Reception

General Inquiry Deflection

Answer common general questions (hours, directions, what services offered) without tying up staff.

Apps this needs

SIP Trunk Route inbound & outbound calls through your phone system. Connect during setup
WhatsApp Business Send confirmations and let customers reply on WhatsApp. Connect during setup

How it works

  1. Agent answers general questions directly from the dealership's knowledge base — hours, location, services, financing basics.
  2. Anything requiring account-specific or transactional information is routed to the correct department.
  3. Common question patterns are logged to keep the knowledge base current.

Data sources

Dealership knowledge base

What it targets

  • General inquiries resolved without staff involvement Target 80%