Automotive · Reception

Multi-Location Group Routing

For dealer groups with multiple locations, route callers to the correct site based on stated location or vehicle/service history.

Apps this needs

CRM Salesforce, HubSpot or your local CRM for leads & contacts. Connect during setup
SIP Trunk Route inbound & outbound calls through your phone system. Connect during setup

How it works

  1. Agent checks the caller's history against the multi-location CRM to identify their associated dealership.
  2. If unclear, asks which location or vehicle they're calling about.
  3. The call is routed to the correct location's queue with history attached.
  4. Cross-location routing errors are tracked and reported.

Data sources

Multi-location CRM/DMS customer-location mapping

What it targets

  • Calls routed to the correct location on first attempt Target 95%