Automotive · Aftersales

Telematics-Triggered Health Alert

Reach out proactively when a connected vehicle's telematics data signals a potential issue.

Apps this needs

Manufacturer Platform Recall/update notices, telematics alerts and connected-app data from the OEM. Connect during setup
SIP Trunk Route inbound & outbound calls through your phone system. Connect during setup
SMS Gateway Fallback text messages for reminders and links. Connect during setup
DMS Keyloop, CDK or DMS export for customers & appointments. Connect during setup

How it works

  1. Agent ingests telematics fault codes/health alerts from the manufacturer platform, with owner consent on file.
  2. Contacts the owner explaining the specific alert in plain language, without diagnosing the cause itself.
  3. Books a diagnostic appointment directly into the DMS if the owner wants to proceed.
  4. Non-critical alerts are logged for the owner's next scheduled service rather than an immediate outreach.

Data sources

Manufacturer telematics platform DMS scheduling

What it targets

  • Critical alerts contacted within 4 hours Target 95%
  • Telematics-triggered appointments booked Target 30%