E-commerce · Sales

Live Shopping Event Chat Support

Handle the surge of product questions during a live shopping/livestream sales event.

Apps this needs

Store Platform Shopify, WooCommerce or your storefront for carts, orders & status. Connect during setup
WhatsApp Business Send confirmations and let customers reply on WhatsApp. Connect during setup

How it works

  1. Monitors chat/comments during the event and answers questions grounded in the specific products currently featured, pulled from the live event's product schedule.
  2. Directs viewers to the exact product page/checkout link for the item currently being shown.
  3. Escalates anything requiring the host's live response rather than guessing.
  4. Sends a follow-up post-event to anyone who asked a question but didn't purchase, logged from the chat transcript.

Data sources

Live event product schedule Product catalog

What it targets

  • Live event chat questions answered in real time Target 90%
  • Live-event-driven conversion rate vs. standard traffic Target +12%